Privacy Policy

Effective Date: 01/01/2025

At ShineLab, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, website, or staff.

1. Information We Collect

We may collect personal information from you when you:

Book a service
Contact us via phone, email, website, or social media
Subscribe to updates or promotions
Visit our workshop or events

This information may include:

Name
Phone number
Email address
Vehicle details (make, model, registration)
Payment information (only processed via secure third-party providers)
Any messages or notes you provide

2. How We Use Your Information

We use your information to:

Provide and manage your car detailing services
Confirm bookings and follow up on appointments
Send reminders, updates, or promotional offers
Respond to inquiries or feedback
Improve our services and customer experience

3. Sharing of Information

We do not sell or rent your personal data. We may share your information with trusted third parties only when necessary to:

Process payments (e.g., Square, Stripe)
Manage bookings or communications
Comply with legal obligations

All third-party service providers are bound to keep your data secure and confidential.

4. Data Storage & Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Your data may be stored digitally in secure systems that are password-protected and backed up regularly.

5. Your Rights

You can request to:

Access the personal data we hold about you
Correct any inaccurate or outdated information
Opt-out of promotional emails or texts at any time

To make any of these requests, contact us at: sales@shinelabau.com

6. Cookies & Website Data

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer not to share this data.

7. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on our website with the new effective date. Continued use of our services after updates means you accept the revised terms.

If you have any questions about this Privacy Policy, please contact us:

Ph: 0427 379 938

Email: sales@shinelabau.com