Refund Policy

1. Service Satisfaction

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If you are not satisfied with the outcome of your service:

• Please notify us within 24 hours of your appointment.

• We will inspect the vehicle and, where appropriate, offer a free re-service or touch-up.

• Refunds are considered only if we are unable to reasonably resolve the issue through rework.

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2. Eligibility for Refund

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Refunds may be issued in the following cases:

• You were charged incorrectly (e.g. billing error).

• A confirmed booking was paid in advance and ShineLab canceled without rescheduling.

• Services were not provided due to a fault on our end.

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3. Non-Refundable Situations

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Refunds will not be issued in the following situations:

• Change of mind or incorrect service selection by the customer

• Customer no-shows or late cancellations (see Cancellation Policy)

• Pre-existing damage or unrealistic service expectations (e.g. deep scratches, permanent stains)

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4. Refund Process

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• Refunds will be processed to the original payment method within 5–10 business days, once approved.

• We may require photos or an in-person inspection before issuing a refund.

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5. Contact Us

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For refund requests or concerns, contact:

📧 sales@shinelabau.com
📞 0427 379 938
 

We are here to help resolve issues respectfully and professionally.